Page 3 - Goodwill of the Finger Lakes Annual Report

CEO & Board Chair Letter
On the Topic of Transformation and Our

“Live Goodwill BLUE Values”

Goodwill of the Finger Lakes is a complex organization
Be doing one simple thing. Through all of our divisions—our
Trustworthy vision services, social enterprises, 211 and 988 hotlines,

Live Good Neighbor Program, and Learning Academy—
a Culture of Belonging we provide tools and resources that people can use to
Unleash transform themselves.
Potential
In this Annual Report, we tell stories of transformational
Embrace change and how they synch with our “live Goodwill
Collaboration BLUE” values. We show how Kim Kline brings his personal

experience of adapting to progressive vision loss to his
Our values are the expectation of how work in our IT department. As GFL takes on new software
employees of Goodwill treat each
other, visitors, and the communities platforms and other technologies, Kim is charged with
we serve. Our mission includes creating new modifications that allow blind and visually
elevating people, and our values are
the foundational behaviors to achieve impaired workers to use them successfully.
our mission and our vision.
Working on GFL’s 988 Suicide and Mental Health Crisis
Hotline, counselor Penny Sterling and supervisor Andrew
Conley bring personal lessons learned to their work. In this report, they explain how their
own life challenges have equipped them to respond effectively and empathetically to
people seeking support on this crisis line.

We also share the story of a talented student who reconnected to reading through our Goodwill
Learning Academy, the work GFL’s Sustainability Team is doing to revolutionize the recycling of
textiles, and the benefits a new cutting machine has brought to our Industrial Sewing social
enterprise, which employs 55 individuals who are blind or face other barriers to employment.

These are a handful of a thousand stories we could be sharing, one for each of the 184,908
people GFL reached last year. In every story, Goodwill provides the connections and tools;
individuals we reach bring their energy, will, and desire for transformation.

GFL’s success requires a third partner as well—our supporters. We are truly grateful to
YOU as individuals and as an organization who provided the resources that made these
transformations possible. With thanks, this report is dedicated to YOU.

Jen Lake John Harrington
President & CEO Board Chair