Page 7 - Goodwill of the Finger Lakes Annual Report

Chat For those who are not in a posi�on to talk to our

with telecounselors on the phone, our 211/ Life Line chat feature
expands our availability to reach our clients. Below are
211 tes�monials from community members:

“Feeling like I had no one to talk to was pushing me farther over the edge. I
can’t call the hotline due to my current situa�on and I’d always been afraid to
in the past. Today I saw the chat feature and it was the safest and most helpful
experience. Much more than what I expected to receive.”

-Anonymous Community Member

“I felt heard and understood, with kind sugges�ons on how to improve my
situa�on. The counselor on chat let me lead the conversa�on and allowed me
�me to respond.”

-Anonymous Community Member

Senior Meals provides free meals to Rochester seniors
The City of Rochester’s Senior Meals Program
Program through a grant to local restaraunts. The pro-

gram began on January 1st, 2021. Seniors who
want free meals can call 211 and our community connectors will schedule

their meal and connect them to any other services they might need.

2,253 Seniors Served

27,887 Meals Delivered

127 Spanish Speaking Individuals Served in their Preferred Language

700+ Were connected to other Programs and Services

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